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Remote Support

You can expect the highest standards of support for your products and applications from Berthold Technologies. Our team of Service and Support Specialists are pleased to help you with your questions and to provide you with remote support regarding

  • Software installation/upgrade
  • PC configuration
  • Software training
  • Trouble shooting
  • Application support
  • File upload & download

 

In order to benefit from remote support, you will need to provide your Berthold Technologies support specialist access to the PC running your software or application via a secure data transmission line.

Berthold Technologies uses Team Viewer to provide you with this service.

TeamViewer is a TeamViewer product providing remote access simple and secure. Please contact our support team via phone and click on the TeamViewer link. After downloading the file you will receive a unique session ID and password which you can share with your Berthold Technologies support specialist to get started.